Welcome to Infomill

Purpose-Built for Global Field Service Efficiency

Our knowledge management solutions solve your technical information needs, whether it's repurposing essential information, providing secure and flexible storage, seamless integration with existing field service management platforms or streamlined delivery to mobile technicians. We have worked with major multi-national manufacturers with essential, safety-critical information, increasing their operational efficiency and revenue. Our solutions integrate with existing field service platforms to enhance technician performance and accuracy

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Our process

Our unique knowledge management conversion ensures your disorganized data is repurposed for mobile deployment

Our process Our unique knowledge management conversion ensures your disorganized data is repurposed for mobile deployment

Discovery - Understanding the client

Infomill confers with client to understand organization, key performance indicators and raw information sources.

Convert - Transforming the data

Raw information is converted to XML and intelligence is added via hyperlinks, exploded views and hotspots linking parts lists and other relevant information including; hard copy manuals, books; PDF’s, Word docs, Excel sheets; rich media, CD’s and external storage.

Review and Measure - Expert quality assurance measures

Converted knowledge is uploaded to multilingual Infomill CMS. Quality audit check processes are carried out by Knowledge Engineers to ensure consistency and accuracy.

Integrate - Connect with the best

Interactive Knowledgebase can be integrated with customer's existing field service management platform.

Deliver - The latest data when you need it

Interactive knowledgebase is delivered to field service technician. Available formats include apps for iOS, Android, Windows and Windows Mobile, plus web UI via a browser.

Continuous Optimization - Automatic updates at your fingertips

Raw information updates are received from customer and processed beginning at Convert phase. Updates are downloaded to mobile devices nightly.

What we do

Field Service Efficiency

Providing technical mobile knowledge solutions to global service industries for accelerated fault diagnosis and increased fix rates.

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Streamlined Service Delivery

Delivering mobile knowledge and increased efficiency for service engineers in the UK gas and heating industry.

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Intelligent Data Processing

Transforming, optimising and delivering custom technical knowledge for field service organisations around the world.

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“We invest heavily in research and development to keep our products ahead of the competition. [Infomill’s solution] represents a major enhancement to our after-sales and support capabilities.”

Operations Manager, Hitachi