The Results from Infomill’s 2017 Customer Satisfaction Survey are in!

Mobile technician

Hearing from your customers is critical to the success of every business.  Each year, Infomill seeks feedback through a customer satisfaction survey so that we can see what we’re doing right and what we need to improve on.

The annual survey is carried out amongst current licensed users of our AnswersAnywhere and PartsArena solutions, which includes many large household names in addition to a great number of gas servicing companies, field service management companies and other organizations. As in years past, the results from 2017 demonstrate the effectiveness of Infomill solutions in helping technicians work more efficiently, reducing time spent on site, saving the company money and enhancing the level of customer service:

  • 100% agree that Infomill solutions have helped to reduce service costs, 21% say by in excess of 10%
  • 97% say that our solutions offer a good ROI
  • 65% say our solutions have helped reduce the time spent per job for repair visits by at least 15%, while almost 10% say that this figure is 50% or more
  • 91% agree that Infomill solutions have helped reduce the number of unnecessary return repair visits

Thank you to everyone who participated in this year’s survey! Consistently striving for excellence is the cornerstone of Infomill. We are a company founded on innovation and efficiency. Giving a voice to our customers not only helps us to understand you better, but gives us the opportunity to learn from you as well. In doing so, we can more effectively shape our future business goals.

“[Infomill] have consistently supported our requests to enhance the software, and have developed new areas to their solution.”

–Andy Bassett, Fortis Living

About AnswersAnywhere: The AnswersAnywhere knowledge management solution is focused on capturing, updating and delivering product, break/fix and installation knowledge to field service technicians from a central knowledge base optimized for online or offline access from laptops, desktops, tablets and smartphones. The result empowers field service technicians with the decision-making information they need in order to increase first time fix rates, enhance customer satisfaction and improve the efficiency and profitability of service organizations.

About PartsArenaThe leading source of approved boiler manuals and parts data for the UK heating industry, PartsArena contains over 109 manufacturers, 15,000 appliances and 19,500 exploded diagrams, making it an essential daily working tool for service and breakdown engineers, offering significant time efficiencies and cost savings due to swift and accurate diagnosis of the parts required to fix the problem. Recently, independent online spares merchants have begun implementing PartsArena as a resource on their websites, resulting in a more accurate, streamlined parts ordering process.

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