Mobile Field Service Solution - Information Knowledge Management

AnswersAnywhere is packed with unique features designed to empower field technicians with the information they need to provide the most efficient and accurate service possible.

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Transformation

AnswersAnywhere converts selected source documents and parts information to XML. Links are created between parts diagrams and parts list so the service technician can identify, locate and order parts with ease.

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Consolidation

AnswersAnywhere consolidates technical content from multiple sources and provides it to technicians in an intuitive format. Technicians can quickly locate information in service manuals, technical bulletins, plans or any other technical content.

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Integration

AnswersAnywhere can integrate with Field Service Management and Back Office systems, providing seamless automation of the field service process to reduce on site time, cut costs and improve customer satisfaction.

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Exploded Diagrams

Exploded diagrams held in your data can be displayed with hotspotted item numbers to link to corresponding entries in the part lists. Pan, zoom and link back from the parts list to highlight parts. 2D and 3D images are also supported.

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Presentation

AnswersAnywhere’s Dynamic Display Technology optimizes the display of information on the physical device to simplify navigation and save time. Display layout takes into account screen layout (portrait, landscape), size (smartphone, tablet, notebook), and other factors to streamline the navigation process.

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Availability

AnswersAnywhere is available online or offline, giving technicians access to the critical information they need anytime, anywhere. Supported platforms include iOS, Android, Windows and Mac OSX.