Infomill, a leading global provider of field service knowledge management, today announced it has successfully completed certification testing of their AnswersAnywhere application for the app-to-app integration capabilities of the ServiceMax Field Service App.
In use by over 50,000 technicians globally, AnswersAnywhere is a Knowledge-as-a-Service solution that combines people, process and technology to convert, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits, drive efficiency, ensure accuracy and increase profitability. Types of knowledge that Infomill knowledge experts convert include hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, part lists, product descriptions and alerts, database output, images and videos.
Predix ServiceMax is a comprehensive, cloud-based, and mobile field service solution that manages the entire service delivery process. By integrating AnswersAnywhere, field service technicians are provided with the critical knowledge that they often need when onsite with a customer. For the first time, technicians have online and offline access to the decision-making information they need without having to leave the ServiceMax app on their mobile device.
Through the new integration, users can seamlessly launch the AnswersAnywhere app from within the ServiceMax mobile app and pull up the relevant technical and parts knowledge, such as service manuals, exploded diagrams, and parts catalogs. They can then pass the selected parts directly to the ServiceMax Field Service App. The picklist of required parts is then seen as updates to the Work Detail Line items of the Work Order.
Bo Wandell, VP of Sales and Business Strategy at Infomill, says “AnswersAnywhere adds significant value to the ServiceMax mobile app because it takes all the disparate data sources that field service organizations have and transforms them into a curated, interactive, mobile knowledge base. By providing service technicians with mobile access to maintenance, installation and troubleshooting knowledge they need while in the field means they can complete service visits faster, more accurately and more profitably.”