Whether it's gathering disparate information into a curated knowledge base, providing secure and flexible storage or streamlining knowledge delivery for mobile technicians, Infomill knowledge solutions can solve your technical information needs. We have worked with major multi-national manufacturers with essential, safety-critical information, increasing their operational efficiency and revenue. Our solutions integrate with existing field service platforms to enhance technician performance and accuracy.
Our unique knowledge management conversion ensures your disorganized data is repurposed for mobile deployment
Infomill confers with client to understand organization, key performance indicators and raw information sources.
Raw information is converted to XML and intelligence is added via hyperlinks, exploded views and hotspots linking parts lists and other relevant information including; hard copy manuals, books; PDF’s, Word docs, Excel sheets; rich media, CD’s and external storage.
Converted knowledge is uploaded to multilingual Infomill CMS. Quality audit check processes are carried out by Knowledge Engineers to ensure consistency and accuracy.
Interactive Knowledgebase can be integrated with customer's existing field service management platform.
Interactive knowledgebase is delivered to field service technician. Available formats include apps for iOS, Android, Windows and Windows Mobile, plus web UI via a browser.
Raw information updates are received from customer and processed beginning at Convert phase. Updates are downloaded to mobile devices nightly.
Providing technical mobile knowledge solutions to global service industries for accelerated fault diagnosis and increased fix rates.
Delivering mobile knowledge and increased efficiency for service engineers in the UK gas and heating industry.
January 31, 2018