When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency, and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.
“We knew we needed to reevaluate how we were delivering important information to the people who are at the heart of our service reputation. However, finding the resources, technology and staff in house to create and keep updated a mobile knowledge base with hundreds of products and thousands of parts would be near impossible.”
Tim Spencer
Senior VP and GM for Service Operations